This Policy describes the types of information we may collect from you when you access or use the eBoxchain website located at www.eboxchain.com (the “Site”), access or use the eBoxchain mobile application (the “App”), or when you use or interact with any other products, applications, or features provided by us (collectively, the “Service”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information. Any capitalized terms used but not defined in this Policy shall be given the meaning ascribed to them in our Terms of Service.
If you do not agree with this Policy, or our other policies and practices, you should not use the Service. This Policy may change from time to time. We will notify you of material changes, but it is your responsibility to check this Policy periodically for updates.
TYPES OF INFORMATION WE COLLECT & HOW WE COLLECT IT
Personal Information. Personal Information is generally any information that can be used to identify you individually, either by itself or in conjunction with other information.
Personal Information we collect may include, without limitation:
- Payment data may be stored by our payment processors, and you should review its privacy policies and contact each payment processor directly to respond to your questions
How We Collect Personal Information
We collect personal information described above when you register to use the Service and create an account either as a Driver or Sender; provide it to us in connection with any transaction related to your use of the Service;email us or send a message through the electronic forms provided on the Site or App; enter a promotion sponsored by us; report a problem with our Service; or respond to polls or surveys distributed for research purposes.
Non-Personal InformationNon-Personal Information includes information that is about you or about your use of the Service but does not identify you personally, such as:
*The preceding lists of personal information and non-personal Information we may collect are illustrative, not exhaustive. All information we collect from you depends on how you use and interact with us and the Service.
The technologies we use for the automatic data collection described above may include:
Web Beacons: Components of the Service and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the companies, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Location Information : We will track location information of Senders and Drivers in order to facilitate the Service. For example, Senders will be able to see the location of a Driver while the Driver is in the process of delivering a Shipment. Use location may also be tracked in connection with our use of automatic data collection technologies, such as Google Analytics.
DisclosureYou may set your web browser to transmit a “Do Not Track” signal to websites and online services you visit. At this time, we do not respond to or alter our practices when our systems receive a Do Not Track signal from a user’s web browser. For more information on Do Not Track, please visit www.allaboutdnt.com
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).
We do not knowingly solicit data from or market to children under 18 years of age. By using the Service, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site or App. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected]
We use personal information collected via the Site and App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
We share and disclose your information in the following situations:
Disclosure to Other Users: When you share personal information relating to a Shipment, or otherwise if and where information may be shared publicly in the App, such personal information may be viewed and retained by other Users. We share information about Senders, Drivers, Shipments and Shipment delivery status, which may include some personal information, in order to facilitate the delivery process and other features of the Service. We cannot prevent Users from retaining such information outside the Service, so your information may be publicly distributed outside the Service in perpetuity.
Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Vendors, Consultants, and Other ThirdParty Service Providers: We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, telecommunications services, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Site or App, which will enable them to collect data about how you interact with the Site or App over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. This list is an example of some of our technology providers but is not exhaustive and is subject to change from time to time. Please contact us if you would like more information.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With your Consent: We may disclose your personal information for any other purpose with your consent.
eBoxchain aims to provide transparency, security, and accessibility when it comes to your personal data.
You may request a copy of your personal data from us at any time. If you request a copy of your data, we will provide you a copy in a structured, electronic format.
You may also request that your personal data be corrected if you believe it is incorrect or incomplete, or that it be deleted entirely. We will delete your personal data upon your request if you send us a request with a description of the basis for your request; however, we may first restrict processing of your data as permitted under applicable law in order to assess your request prior to any deletion of data.
Finally, you may object to our processing of your personal data, or request that we restrict the processing of your personal data. If you request that we restrict processing of your data, we will stop processing your data, but we may still store your data as permitted under applicable law pending an assessment of your request.
We may not be able to delete your personal data except by also deleting your account, if applicable. We may not be able to accommodate a request to change or delete information if we determine the change would violate any law or legal requirement, or if such change would cause the information to be incorrect. We may not be able to delete the personal data of a Recipient that was retained by a Sender after it was shared with the Sender in connection with facilitating and/or processing a Delivery Request for the Recipient, and we encourage you to contact all Senders with which you placed a Delivery Request at any time in order to request deletion of your information by the Senders.
You may revoke consent to our processing activities that are based on your consent, if and when applicable. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you are a resident of the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:
If you fail to provide personal information when it is required by law or necessary for us to perform our obligations under a contract with you, we may not be able to perform the contract. For example, if you fail to provide us with your billing information to pay for Delivery Services through your account or if you fail to provide valid bank account information if you are a driver, we may not be able to process a Delivery Request or pay you for Delivery Services.
If you would at any time like to request, review or change the information in your account, or terminate your account, you can: log into your account settings and update your user account or send us an email. Please direct all requests related to your information to [email protected]
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site or App. To opt out of interest-based advertising by advertisers on our Site or App visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise optout, you may email us at [email protected]
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Service, you have the right to request removal of unwanted data that you publicly post on the Service. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site or App, but please be aware that the data may not be completely or comprehensively removed from our systems.